My Henty Wingman Backpack has a problem: the clips on the 18L Dry Bag that clips inside the garment section appear to just be stuck on – vulcanised maybe? – too the bag itself. The bag hasn’t had much use as I mainly use the garment section for my suit and I wear trainers to and from the office leaving shoes under my desk at work.
So as you can imagine I’m not impressed. I’ve emailed Evans Cycles who I ordered it from to see if they can send me a replacement Dry Bag; the rest of the garment carrier is fine. Mind you, Henty do say:
“When it comes to our products, we’ve got your back. We will repair or replace the appropriate part(s) if your Henty product fails as a result of defective materials or workmanship under normal use within four years of purchase.”
Now that’s a pretty impressive guarantee; let’s see if Evans will step up.