warranty

All posts tagged warranty

Oh dear!

My Henty Wingman Backpack has a problem: the clips on the 18L Dry Bag that clips inside the garment section appear to just be stuck on – vulcanised maybe? – too the bag itself.  The bag hasn’t had much use as I mainly use the garment section for my suit and I wear trainers to and from the office leaving shoes under my desk at work.

So as you can imagine I’m not impressed. I’ve emailed Evans Cycles who I ordered it from to see if they can send me a replacement Dry Bag; the rest of the garment carrier is fine.  Mind you, Henty do say:

“When it comes to our products, we’ve got your back. We will repair or replace the appropriate part(s) if your Henty product fails as a result of defective materials or workmanship under normal use within four years of purchase.”

Now that’s a pretty impressive guarantee; let’s see if Evans will step up.

After 3½ weeks of travelling – Poland, Costa Rica and the USA – it was time to ride to work again, especially as today the Brompton was due its first 6 week service courtesy of Evans Cycles.

Sadly, they’ve told me that the issue I’ve had with changing gear from 5th to 6th – i.e. using the two external derailleur chainwheels – is because the chain adjustment derailleur assembly is defective after less than 50km so I can’t collect it today as they’re going to have to source and replace it under warranty.

Hopefully I can collect the Brompton on Friday.